Enewall Ltd consider protection of your privacy to be of utmost importance and are committed to providing you with a personalised service that meets your requirements in a way that safeguards your privacy. This policy explains how we may collect information about you and then use it in order to satisfy your particular requirements. It also outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will not do.
Collection of information
Use of information
Disclosure of information
Protection of information
Monitoring of calls
1. Collection of information
We may collect personal information about you from a number of sources, including:
from you when you agree to take a service or product from us, in which case this may include your contact details, date of birth,
payment method and possibly bank details;
from you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something
about your preferences;
2. Use of information
We will use personal information about you for a number of purposes, including:
to help to identify you when you telephone us to make an enquiry - for example, by asking you for your date of birth or telephone
number so that we can avoid disclosing information to a person who is not authorised by you to receive it;
to help us to administer accounts, services and products which we offer;
to help detect fraud or loss;
Information we hold about you and your preferences will help us to make sure that we contact you about things likely to be of
relevance and interest to you. In some circumstances, we may do certain credit checks with licensed credit reference agencies
when you apply to take a service or product. If this is applicable then it will be stated in our terms and conditions of business.
3. Disclosure of information
We do not sell mailing lists to third parties for their marketing purposes. Where we have told you in advance, we may disclose
certain information telecoms network service providers for purposes solely connected with the provision of our service via their
networks. Where required or permitted by law, information may be provided to others, such as the Police or the Inland Revenue.
4. Protection of information
We maintain strict security measures in order to protect personal information. This includes following certain procedures, for
example to check your identity when you telephone us, encrypting data on our websites and in order to ensure compliance with all
applicable legal requirements.
5. The Internet
If you communicate with us via the Internet then we may occasionally use email to contact you about our services and products.
We use "cookies" to monitor site user traffic patterns and site usage. This helps us to understand how our customers and potential
customers use our website so that we can develop and improve the design, layout and functionality of the sites.
A cookie is a piece of information that is stored on your computer's hard drive and which records your navigation of a website so
that, when you revisit that website, it can present tailored options to you based upon the stored information about your last visit.
You can normally alter the settings of your browser to prevent acceptance of cookies. If you do not want us to deploy cookies in
your browser, you can set your browser to reject cookies or to notify you when a web site tries to put a cookie on your computer.
However, rejecting cookies may affect your ability to use some of the products and/or services at our Web site.
6. Monitoring of calls
We may monitor and record communications we receive. This may be done to improve the service which we provide, to ensure
compliance with our practices and procedures and where, for example, a contract is entered into by that means to provide
evidence of the transaction.
7. Further information
We may amend this policy from time to time, in which case the amended version will be published on our website. This policy
applies to personal information held about individuals. It does not apply to information we hold about companies and other
8. Contact Us
If you have any questions or comments regarding this policy or our use of your personal information,or if you wish us to remove
your personal details from our database then please contact us at Enewall Ltd, 4 Netherton Road, Wishaw, ML2 0EQ.